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What happens after you pay

  1. 1
    Today. You get an order confirmation by email within a minute. If you do not see it, check your junk folder, then email us at info@mattresscrafters.com.au.
  2. 2
    Dispatch. Your mattress leaves our Melbourne warehouse on the next dispatch day and you get a tracking link from our courier partner by email.
  3. 3
    Delivery. Melbourne metro is the next business day. Everywhere else is 2 to 12 business days, and the tracking link shows the day before it arrives.
  4. 4
    Your first night. Unbox it, let it expand for a few hours, and your 120 nights start that night.

I read every order that comes through. If anything about yours worries you, email me at info@mattresscrafters.com.au and I will sort it myself.

Paul Pierotti
  • Fewer than 1 in 100 customers ask for a refund
  • Full mattress refund inside 120 nights
  • 15 year warranty on every mattress
  • Reviews collected by Yotpo, a third party we cannot edit