Shipping Policy | Mattress Crafters
At Mattress Crafters, we aim to provide a seamless shipping experience for our customers. Please take note of the following important details regarding our shipping policy:
Free Shipping in Metro Areas:
We are pleased to offer free shipping for most items to metro areas. This allows you to enjoy the convenience of having your order delivered to your doorstep without any additional shipping charges.
Shipping Fees for Non-Metro Areas:
For some areas outside of metro regions, a shipping fee may apply. The exact cost can be determined by entering your postal details on the checkout page. Rest assured that we strive to keep these fees as reasonable as possible.
Next Day Delivery in Melbourne Metro:
If you are located in the Melbourne metro area, we are proud to offer next day delivery for most orders. This ensures that you receive your items promptly and can start enjoying your new mattress without delay.
*Please note that opting for next-day delivery usually incurs a higher freight cost, which will also apply if you choose to return the item.
Expedited Shipping:
While we are actively working on introducing quicker shipping options, we currently do not offer expedited shipping or date-specific delivery services. We appreciate your understanding in this matter and assure you that we are continuously improving our shipping capabilities.
Delivery Timeframe:
When you place an order on mattresscrafters.com.au, you can expect your items to be delivered within 2-12 business days. Please note that delivery times may vary depending on your location and the specific product you have ordered.
We partner with a third-party courier for deliveries, which are scheduled on weekdays, including next-day delivery if orders are placed before the weekend.
Shipping Cost Confirmation:
To obtain accurate shipping costs, simply enter your postal details on the checkout page. The system will calculate the shipping fee based on your location and the specific items in your order.
Shipping Fee Determination:
Please note that we reserve the right to determine the shipping fee based on factors such as distance, size, weight, and other relevant considerations. Rest assured that we always strive to provide fair and competitive shipping fees.
We value your satisfaction and aim to make your shopping experience as smooth as possible. If you have any further questions or concerns about our shipping policy, please do not hesitate to reach out to our customer service team at info@mattresscrafters.com.au. They will be happy to assist you.