The plan from the moment you pay to the end of your 120 nights.
Your order confirmation lands by email with your order number.
The mattress leaves our Melbourne warehouse and you get a tracking link from our courier partner.
Melbourne metro is the next business day, everywhere else is 2 to 12 business days. Someone needs to be home unless you authorise the courier to leave it.
Unbox it, give it a few hours to expand, and your 120 nights start.
Your body is still adjusting. Most people feel the difference by the second week.
The earliest you can return it. If it is not right, the Return Hub shows every option with your figures.
We ask how you are sleeping. Yotpo sends the request, and what you write is published as written.
Your trial ends and the 15 year warranty carries on.
Rotate the mattress head to foot. We can remind you by email if you like.