Start with your order number and this page will show you every option open to you, with your own numbers filled in. It takes about three minutes.
Both details are on the order confirmation email we sent when you bought your mattress.
It is the number after the # in the subject line of your confirmation email. With or without the # is fine.
Can not find your order confirmation, or ordered more than a couple of months ago? Email info@mattresscrafters.com.au with your name and rough order date and a real person will take it from there.
Stuck at any point? A real person is one email away: info@mattresscrafters.com.au. Include your order number and, if you have one, your case number.