Terms & Conditions
Acknowledgement & Acceptance
Purchasing goods from the Mattress Crafters website, you are accepting the terms and conditions, represent and acknowledge that you are over 18 years old.
When purchasing goods through the Mattress Crafters website, you agree that these Terms apply to each order you place. If you do not have the authority or do not agree to these Terms, you are not permitted to use the Websites or services.
If we make any changes to our Terms and Conditions, you will be notified of theses promptly. Your continued use of the services of our website will amount to acceptance of any updated Terms.
All users are responsible and legally liable for their activity, behaviour, use of and conduct on the Mattress Crafters website.
Unless specified, all products are price listed in Australian Dollars which include all applicable taxes. Once your order has been confirmed, the prices for your items are fixed. With the order confirmation, you agree to pay delivery charges as they are calculated and listed in the order confirmation at the time of purchase. Our “From to now pricing” refers to a previous selling price, a recommended retail price (RRP)
It is required that all products delivered are inspected by the customer as soon as they receive their goods/items. If there is any visible damage to the items, this needs to be identified to our couriers at the time of delivery. Items received in packaging must be inspected upon delivery and if any damage has occurred, this needs to be reported to Mattress Crafters within 24 hours of delivery.
Lodging a Warranty Claim
Any missing or damaged parts must be reported within 24 hours of delivery. If you believe your product is defective, you can make a claim by contacting our head office email@example.com.
You will need to provide proof of purchase i.e order confirmation or invoice number. Provide a description of the damage/repair request. Provide and email photos of the defect. Provide any other evidence of damage.
If Mattress Crafters decide that products or goods are not deemed to be faulty, you may incur any freight or repair fees.
How will Mattress Crafters correct a problem?
Mattress Crafters may need to examine the product to determine if the problem is covered by the guarantee. If it is covered, Mattress Crafters will either repair or replace it with the same or a comparable product. Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an approximate repair time, which may vary due to reasons beyond ours, or the repairers control i.e parts availability.
Where products are delivered to the customer, it is required that all items are inspected by the customer at the time of delivery. If there is any visible damage to the items and its packaging, this needs to be identified to our couriers at the time of delivery. Where items have damage that was not immediately apparent at the time of delivery, Mattress Crafters is to be notified within 24 Hours of initial delivery
MC Comfort Guarantee*
We take pride in our Mattress Crafters mattresses, each one is hand crafted from start to finish, providing the most support with the least pressure for maximum comfort. Our experienced Australian owned Mattress Crafters team with decades of knowledge in developing quality mattresses are very confident that our mattresses will be right for you.
Choosing the right mattress is an important decision and can be a difficult one to make, allow us to give you piece of mind with your mattress purchase with our ( ) night peace of Comfort Guarantee* on quality Mattress Crafter mattresses. (after mandatory trial period)
You can now rest easy, knowing that not only are you purchasing a quality mattress, but you’re guaranteed a great night's sleep...because in the rare occasion you are not comfortable with your new mattress - we'll gladly *refund the purchase price! (not including freight charges)
We want to be sure you love your mattress, so in the rare occasion that you are not satisfied after trialling the mattress for ( ) nights to give your body the time to adjust, we’ll happily take the mattress back if it’s not the one for you*. (conditions apply)
*Terms and Conditions Mattress Crafters Peace of Mind – MC Comfort Guarantee.
- Mattress Crafters Comfort Guarantee cannot be used to exchange for another size or model and must be used in the specified time frames as stated with that MC mattress.
- After your initial 30 days, simply contact us within your trial period. Please note the Comfort Guarantee is limited to one product per customer / household.
- Please note returning the mattress is organized by the buyer and must be in immaculate condition a new waterproof mattress protector must be used. (If your mattress is returned damaged, stained or in an unhygienic state this Comfort guarantee will be void.)
- A refund of the purchase price excluding freight charges will be processed when the mattress is returned to our Dandenong Sth, VIC 3175 in immaculate condition.
- (contact us by email for details)
- We will process your refund in the original form of payment once your returned item has been received by us. Refunds typically process within 2-14 business days depending on your financial institution.
- The foundation – base under your mattress must meet Mattress Crafters requirements.
Guarantee and Manufacturing faults still continue to apply from the date of original purchase. Guarantees are not transferable and extend only to the original purchaser.
MC Comfort Guarantee - 45 night on 2.1 (30 night trial mandatory & 15 day return period)
MC Comfort Guarantee 50 nights on 2.2 (30 night trial mandatory & 20 day return period)
MC Comfort Guarantee 60 nights on 2.3 (30 night trial mandatory & 30 day return period)
ALL ; ZEDS Comfort Guarantee 100 nights (50 night mandatory trial & 50 day return period)